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The Denials Architecture Workshop
A 60-minute working session on building financial control into your denial management operation. Watch the full recording and download the framework.
Becky Carlson, Head of RCM at Joyful Health, facilitates a live working session for healthcare finance and revenue cycle leaders on the Denials Architecture framework.
In this session, Becky covers how to translate denial data into financial insight, how to build a structured categorization and root cause mapping methodology, and how to define operational actions tied directly to revenue impact.
Over 60 minutes, participants work through:
A framework to view and prioritize of your revenue leakage (lost vs delayed vs recoverable)
A structured denial categorization framework with clear ownership
Defined operational actions with financial impact attached
A repeatable model for ongoing denial management
Who This Is For
This workshop was designed for healthcare finance and revenue cycle leaders who are accountable for both the performance of their denial management operation and the financial predictability of their organization.
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CFOs and VP/Director-level Finance leaders navigating revenue variance and forecast reliability
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VP and Director-level Revenue Cycle leaders managing denial recurrence and operational performance
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Revenue Integrity Directors working to connect denial patterns to financial impact
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FP&A and Operations leaders supporting cross-functional alignment on revenue outcomes
About the Facilitator
Becky Carlson is Head of RCM at Joyful Health, where she oversees denial investigation, appeal, and resolution for insurance-driven healthcare organizations. She developed the Denials Architecture framework through years of work at the intersection of revenue cycle operations and financial leadership.
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About Joyful Health
Joyful Health provides a denial intelligence and recovery infrastructure layer for insurance-driven healthcare organizations. Operating directly within existing revenue systems, Joyful investigates, appeals, follows up on, and resolves denials and unpaid claims end-to-end. Through structured claim-level investigation and documentation, fragmented payer signals become clear operational insight and financial visibility.
Clearer denial intelligence starts here.
Access the workshop recording to start building a more structured approach to denial management.